Philippe Bernard

Executive Vice President Quality, Customer Experience and Sales, Orange Group

Executive Vice President Quality, Customer Experience and Sales, Orange Group, since July 2013.

Philippe’s  mission is to ensure excellence in the customer experience and to increase efficiency along the whole customer experience chain, including sales, distribution and customer service.

 

Executive Vice President Sales and Care since March 2009, reporting to Benoit Scheen, France Telecom Executive Board Member in charge of sales across the overall footprint of FT Group and of commercial performances  in Europe, as well as Customer Services (including Call Center activities), and development of the Orange Customer Relation strategy across (inc Premium positioning and Low cost operations). Responsible for MVNO (mobile virtual operator) development in Europe. Responsible for developing monetized services to customers across FT Group footprint. Responsible for Customer Experience Excellence in Europe.

 

Executive Vice President Europe for Customer Experience and Orange Care in 2008.

 

Executive Vice President Orange Business Solutions in 2003, member of the Executive Board of Orange Group reporting to Sol Trujilo, prior to Sanjiv Ahuja. Member of the Free Move Supervisory Board (alliance T Mobile, Telecom Italia, Teliasonera, Orange to address International Corporate Market).

 

CEO of Transpac (3000 people, 1.7 B Euro), leader operator in IP network solutions in 2000

Senior VP of Global One, « Network Solutions and Internet » Business Unit in 1997

Responsible for Digital TV development projects FT R&D 1991

Alcatel US : Test and quality engineer, Washington DC 1985

 

Graduated from Ecole Polytechnique in 1981 and Ecole Nationale Supérieure des Télécommunications in 1986, Philippe won the award of “Grand Prix de l’Electronique Général Ferrier” for digital TV development in Europe. and was Lauréat du Concours Général, and also Technical adviser of technological choices, for the French Parliament Office.

 

52 years old, married, 3 children. Hobbies : paintings, sailing Finn, rowing.