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Nathalie Knops

Head of Business Transformation Retail & Digital Banking, BIL

In Belgium (BNPP Fortis), after a commercial career that started as branch manager, Nathalie has worked on CRM projects for the Group (mainly Belgium and the Netherlands). After 2008, she joined Marketing teams where she also worked on marketing transformation programs. In 2011, she has joined the BNPP Group Distribution and Innovation teams in Paris where she has lead several programs and studies around CRM and Digitalization. Mid 2016, Nathalie has joined “Banque International à Luxembourg” where she is now Head of Business Transformation.