Fernando Lucini

Managing Director, Artificial Intelligence (AI), Accenture Digital

Will we have more conversations with bots than with our spouses by 2020? In his deep dive into the evolving world of Artificial Intelligence (AI), Accenture’s Fernando Lucini will disccuss how virtual assistants and chatbots can be used in our continuous digital interactions, where conversation, whether text or voice, is a central component. True conversation involves the uniquely human quality of empathy, something bots do not have. The genius lies in knowing when they should handover to a human. The most successful companies using these AI solutions know how to smoothly deliver this. In the future, the art of the conversation will be the ability to seamlessly transition from bots to humans across all mediums. Technologies can be very interesting, but not very useful. For humans to use them, you need the right blend of both.